Before getting in contact with Pulsehoop USA team, please take a look at the following Q&A...
If you do need to contact us, please ensure you attach your full name and query. If your enquiry relates to an order please ensure you also attach your order number and USA zip code.
ORDER / SHIPPING
WHERE CAN I FIND MY DELIVERY DATE?
You can find your chosen USA delivery date at the bottom of your order confirmation email.
WHEN WILL I RECEIVE A TRACKING NUMBER?
Once we have processed your order you will receive a USA shipping confirmation email with your tracking number. Please be aware that it can take a little while to update.
HOW DO I CHANGE MY ADDRESS?
Simply get in touch with your correct details and we will amend your order as soon as possible. If your order has already been sent, there is nothing we can do. We will have to wait until the shipment returns to us before amending.
HOW DO I ADD PRODUCTS TO MY ORDER?
Unfortunately once you have ordered we are unable to add new items. You will need to cancel your order and order again with the additional products.
DO YOU CHARGE FOR BOUNCED DELIVERIES WHEN WRONG ADDRESSES ARE GIVEN?
Unfortunately if you have entered a wrong address and the shipment has been sent you will be charged a small fee. This is to cover shipment charges.
WHERE is my instructional DVD?
To be more enviromentally friendly we have gone digital, you can now find your instructional DVD video via a link on the postcard that is inside your Pulsehoop box.
WHY IS MY DISCOUNT CODE NOT WORKING?
You need to ensure you have subscribed to our mailing list on our homepage. Then enter your discount code at checkout.
HOW DO I REFER A FRIEND?
After your purchase you will be given a code to share with your friends or family. Your friends will receive 5% off whilst you receive 10% off for your next purchase.
HOW DO I RETURN MY ORDER?
Refer to our returns policy before returning your order.
USING THE PULSEHOOP
I'VE NEVER BEEN ABLE TO USE A HULA HOOP™ BEFORE - WHAT ARE MY CHANCES OF SUCCESS WITH A PULSEHOOP?
Due to their weight and large diameter, Pulsehoops are easy to use - even for those who have never succeeded with old-fashioned lightweight hula hoops. You'll quickly get the knack with the help of pointers and a demo video.
ARE WEIGHTED HOOPS SAFE?
Sports safety depends on common sense and on following the manufacturer's recommendations. Weighted workout hoops are meant to challenge the core muscles, causing them to become firmer, stronger and more protective, but this is a process that takes several days of gradually increasing the amount of hooping time. Beginners who overdo will notice soreness and even bruising, which is uncomfortable, unnecessary, and gives hooping a bad name. In addition, there are certain conditions that are contraindicated for hooping, like pregnancy and taking blood thinning medication. Read more about hooping safety.
PULSEHOOP FITNESS CLASSES
HOW DO I FIND A FITNESS CLASS IN MY AREA?
You can search for classes in your area.
HOW DO I BECOME A PULSEHOOP INSTRUCTOR?
Pulsehoop is a class that you will love teaching and your members will love taking. Over 1000 fitness professionals have been certified as Pulsehoop instructors. Learn more about Pulsehoop Instructor Training at the Hooping Academy: www.hoopingacademy.com
RESEARCH / RESULTS
IS THERE RESEARCH TO SUPPORT YOUR CLAIM THAT PULSEHOOP SHRINKS YOUR WAIST?
Yes, there is! Pulsehoop's beneficial effect was validated by several research studies, including a study at Canada's Waterloo University conducted by one of the world's foremost experts in spine biomechanics. Dr. Stuart McGill and his colleagues concluded that Innertrak's Pulsehoop significantly reduced waist size in subjects who "hooped" for fifteen minutes a day, five days a week, for six weeks.
WHAT OTHER RESULTS CAN I EXPECT?
Customers and Pulsehoop Workout class members actually ring our office to tell us about their results. Read some of their stories.
Why does the Pulsehoop Deluxe cost more than other hoops I've seen online?
There are lots of cheap hoops on the market, and they're cheap for a reason. The Pulsehoop Deluxe has been designed, developed and manufactured in the UK, using the highest-quality, non-toxic materials and optimised design:
- The large diameter makes it easy to use, and the wavy pattern helps to quickly build a "body armour" of core muscles
- Compressible cushioning reduces discomfort in new users.
- Phthalate-free material means safety in households with children, and no unpleasant chemical smell
- Pulsehoops can be dismantled for convenient storage and travel, with sturdy connectors that won't snap or fly apart under normal use
- Adjustable weight allows customers to choose the hoop that's right for them
- Pulsehoops are backed by top-quality customer service. Our team doesn't just sell Pulsehoops... we love them ♥
I already own a Pulsehoop and am looking for new ways to use it at home. Do you sell a DVD?
Yes, we have a fun, effective Home Workout DVD available in our online shop.
Why do I have very faint black marks on my hoop?
Weighted hoops are a serious piece of adult fitness equipment and are not recommended for children. Healthy preteens may use the Pulsehoop Slim with one link removed.
If the designer can fit it onto the safety page of the booklet I'd like to include that sentence there as well:
Weighted hoops are serious adult fitness equipment and are not recommended for children.
Why do I have very faint black marks on my hoop?
Pulsehoops are made using a unique manufacturing process that occasionally leaves faint black marks on the coloured rubber overmoulding. These do not affect the function nor overall aesthetics of the hoop.